Privacy Policy

Introduction

Welcome to Sophia by Volantis ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our knowledge management platform and services.

By using Sophia, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name and email address when you create an account
• Company information and role
• Profile information you choose to provide
• Communication preferences

Usage Information

• How you interact with our platform
• Features you use and frequency of use
• Search queries and content interactions
• Device information and browser type

Content Data

• Documents and files you upload
• Knowledge base content you create
• Annotations and comments
• Team collaboration data

How We Use Your Information

• Provide and maintain our knowledge management services
• Process AI-powered queries and provide intelligent responses
• Improve our platform through analytics and user feedback
• Send important updates about your account and our services
• Provide customer support and technical assistance
• Ensure security and prevent fraud or unauthorized access
• Comply with legal obligations and protect our rights

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• SOC 2 Type II compliance and GDPR compliance
• Employee security training and background checks

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• To comply with legal requirements or protect our rights
• In connection with a business transfer or merger

Your Rights

You have the following rights regarding your personal information:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain processing activities