Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our platform. They help us provide you with a better experience by remembering your preferences and analyzing how you use our services.

We also use similar technologies such as web beacons, pixels, and local storage to collect information about your interactions with our platform.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function properly and cannot be disabled:

• Authentication cookies to keep you logged in
• Security cookies to protect against threats
• Session cookies to maintain your current session
• Load balancing cookies for optimal performance

Functional Cookies

These cookies enhance functionality and personalization:

• Preference cookies to remember your settings
• Language and locale preferences
• Theme and display preferences
• Recently viewed content and searches

Analytics Cookies

These cookies help us understand how you use our platform:

• Usage statistics and feature adoption
• Performance monitoring and error tracking
• User journey and navigation patterns
• A/B testing for platform improvements

Marketing Cookies

These cookies are used for marketing and advertising purposes:

• Tracking conversion from marketing campaigns
• Personalizing marketing messages
• Retargeting and remarketing activities
• Social media integration and sharing

Third-Party Services

We work with trusted third-party services that may also set cookies:

Analytics Services

• Google Analytics for usage insights
• Mixpanel for product analytics
• Hotjar for user experience analysis

Support Services

• Intercom for customer support chat
• Zendesk for help desk functionality

Infrastructure Services

• CloudFlare for security and performance
• AWS for cloud hosting services

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

• Block all cookies (may affect platform functionality)
• Delete existing cookies from your device
• Set preferences for specific websites
• Receive notifications when cookies are set

Platform Settings

Within Sophia, you can manage certain cookie preferences:

• Opt-out of analytics tracking in your account settings
• Disable marketing cookies and tracking
• Control personalization features
• Manage data sharing preferences

Cookie Lifespan

Session Cookies

These cookies are temporary and are deleted when you close your browser or end your session.

Persistent Cookies

These cookies remain on your device for a specified period:

• Authentication cookies: 30 days
• Preference cookies: 1 year
• Analytics cookies: 2 years
• Marketing cookies: Various periods (typically 30-365 days)

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices within the platform
• Updating the "Last updated" date at the top of this policy